Keep control of your listings. We handle all operations — cleaning, guests, check-ins and on-the-ground management.
You manage your own calendarWe handle all operationsGuest communicationCleaning & maintenance
✓
Simple
Cleaning Only
Professional turnover and deep cleaning per stay. You manage bookings — we handle every clean to hotel standard.
Turnover cleans every booking4-cloth colour systemPhoto sign-off reports
✓
Specialist
Laundry Service
Our 3-set linen rotation system. Hotel-quality linens collected, washed, pressed and returned every turnover.
3 full linen sets per propertyCollected & returned each turn4-bag chain of custody
➕ Add-On Services — Toggle What You Need
🔧
Maintenance Package
Regular inspections, small repairs, tracking and escalation
📸
Professional Photography
Our photographer shoots, edits and uploads Airbnb-optimised images
🛏️
Linen Supply & Management
We supply, manage and replace all linen sets
💬
24/7 Guest Communication
We handle every guest message, check-in and emergency
📊
Dynamic Pricing Management
Live market data pricing to maximise nightly revenue
🌿
Pool & Garden Maintenance
Weekly pool treatment and garden upkeep coordination
🎨
Interior Styling Consultation
Maximise appeal and reviews through expert styling guidance
Step 02 of 14
About You
Your personal and contact details go directly to your manager and are stored securely under POPIA.
👤 Personal Information
🏠 Your Personal Address
Step 03 of 14
Your Property
Your property's official profile. Every detail here shapes how we manage, market and present your property to guests.
🏡 Property Identity
This becomes the name on all listings. Make it descriptive and memorable.
📍 Property Address
🏢 Body Corporate / HOA (if applicable)
Step 04 of 14
Layout & Rooms
Exact room configuration — this builds your inventory forms, cleaning schedule and linen rotation.
🛏️ Room Counts
🛏 Bedrooms
0
🚿 Full Bathrooms
0
🚿 En-Suite Bathrooms
0
🚽 Guest Toilets (separate)
0
👑 King Beds
0
🛏 Queen Beds
0
🛏 Double Beds
0
🛏 Single Beds
0
🪜 Bunk Beds
0
🛋 Sleeper Couches
0
🛌 Max Guest Capacity
0
🚗 Garage Bays
0
🅿️ Open Parking Bays
0
🗺️ Bedroom Configuration
Step 05 of 14
Amenities & Features
Tick everything your property has. This builds your listing, maintenance checklist and inventory forms.
🌿 Outdoor & Leisure
🏠 Indoor Features
🍳 Kitchen Appliances
⚡ Backup Power & Water
Step 06 of 14
Safety & Compliance
Non-negotiable — for your guests' safety and your legal protection. We flag anything needing attention before your first booking.
🔥 Fire Safety
🏊 Pool Safety
⚖️ Under SA law (SANS 10134), all private pools accessible to guests must have a compliant safety barrier. This is essential for valid short-term rental insurance.
🩺 First Aid & Medical
📜 Certificates & Compliance
🛡️ Insurance
⚠️ Standard home insurance often doesn't cover STR guests. We can connect you with specialist STR insurers — just ask your manager.
Step 07 of 14
Utilities & Services
Who manages what — and where is everything. This lets us handle issues fast without calling you first for every detail.
⚡ Electricity
💧 Water & Geyser
📡 Internet & TV
🌿 Regular Service Providers
Step 08 of 14
Security & Access
Visible only to your dedicated manager. Keep these current — our entire operation depends on being able to access and secure your property.
🔑 Key & Entry System
🚧 Complex / Estate Access
🚨 Alarm System
📹 CCTV & Smart Security
⚖️ You must disclose cameras to guests. Indoor cameras in bedrooms or bathrooms are strictly prohibited.
Step 09 of 14
Your Preferences
Your house rules. We enforce every single one of these on every booking — no exceptions without your prior approval.
📋 House Rules
⏰ Check-In & Check-Out
💰 Pricing Preferences
🚫 Owner Blackout Dates
We block these dates. You can update anytime through your manager.
Step 10 of 14
Deposits & Guest Policy
How you protect your property financially and what your guests agree to before check-in.
💰 Security / Damage Deposit
🧹 Cleaning Fee
📋 Guest Indemnity & Terms
Step 11 of 14
Listing Platforms
Where to list your property. We manage all platforms from one calendar — no double bookings ever.
📱 Platform Selection — Tick All That Apply
🏠 Airbnb
🌐 Booking.com
🏡 VRBO
✈️ Expedia
🇿🇦 Lekkeslaap
🇿🇦 SA Venues
⭐ TripAdvisor
💻 Direct Booking
⛺ Hipcamp
📝 Property Description for Listings
Step 12 of 14
Property Photos
Photos are the single biggest factor in Airbnb ranking and guest conversion. First impressions are everything.
📸 Choose Your Photo Option
📤
Upload My Photos
I have professional-quality photos ready (minimum 15, high-res JPG)
📸
Book Aura Photographer
Our photographer shoots, edits and uploads Airbnb-optimised images. We'll schedule the date.
🏗️
New / Not Yet Ready
Property isn't set up yet. We'll arrange photos 2 weeks before your launch date.
🔗
Already Listed Online
Paste your existing Airbnb or Booking.com link — we'll handle the migration.
Upload minimum 15 high-quality photos. Include every room, outdoor areas, pool, views and special features. JPG or PNG, minimum 1600px wide.
📷
Tap to upload property photos
Select multiple files at once — JPG / PNG
📅 Photography Date (if booking our photographer)
Shot list: All bedrooms, all bathrooms, kitchen, lounge, dining, pool & outdoor, views from key rooms, braai area, entrance/facade, aerial if possible, any unique features.
Step 13 of 14
Banking & Tax
Where we pay your rental income every month. Encrypted and used only for payouts — never shared with any third party.
🔒 Processed in full compliance with POPIA. Your banking details are encrypted in transit and stored only for payout purposes.
🏦 Your Bank
FNB
ABSA
Standard Bank
Nedbank
Capitec
Investec
Discovery
Bidvest
Other
💳 Account Details
📊 Tax Information
📋 Rental income from short-term lets is taxable in South Africa. We provide monthly owner statements for your SARS submissions.
🆘 Emergency Contact & Spend Authority
Step 14 of 14
Final Sign-Off
Almost done. Add any final notes, read the declaration, and sign off to complete your onboarding.
📝 Final Notes to Your Manager
📋 Owner Declaration & Agreement
Aura Property Management Group — Owner Onboarding Declaration
By submitting this form, you confirm and agree:
1. Authority. You are the registered legal owner of the property described, or hold legal authority to appoint a property manager on the registered owner's behalf.
2. Accuracy. All information provided is accurate, complete, and true. You accept responsibility for updating Aura immediately if any details change — including alarm codes, banking details, access information, or property condition.
3. Management Authority. You authorise Aura Property Management Group to act as your appointed managing agent. A formal Management Agreement will be issued separately.
4. Listing Authority. You authorise Aura to photograph, market, list and promote your property across short-term rental platforms including Airbnb, Booking.com, VRBO, Lekkeslaap and SA Venues, unless specifically restricted in writing.
5. Banking Details. Banking details are authorised solely for processing monthly rental income payouts. Aura accepts no liability for misdirected payments due to incorrect banking details supplied by the owner.
6. Safety & Compliance. You confirm your property meets all applicable South African safety standards for short-term letting, including pool safety fencing, fire safety equipment, and valid electrical COC.
7. Insurance. You carry appropriate building and contents insurance and will notify Aura of any changes to your insurance cover.
8. Privacy & POPIA. Your personal information is processed in strict accordance with the Protection of Personal Information Act (POPIA). Your information will never be sold or shared with unauthorised third parties.
9. Governing Law. This declaration and the subsequent Management Agreement shall be governed by the laws of the Republic of South Africa, KwaZulu-Natal jurisdiction.
